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Terms of Service

  • Effective date: November 1, 2026
  • Company: Zoonk Tecnologia e Educação Ltda
  • CNPJ: 42.262.784/0001-76
  • Address: Setor SGAN 601, Módulo H, Sala 55, SS1, Parte 14, Edif Ion, Asa Norte, Brasília (DF), 70830-018, Brazil
  • Governing law: Brazil (see section 17)
  • Contact: hello@zoonk.com

1. Agreement

By using Zoonk, you agree to these Terms. If you don't agree, please don't use Zoonk.

2. Who can use Zoonk

  • You must be at least 13 to use Zoonk, or 14 in Italy and Korea. By using Zoonk, you confirm you're old enough.
  • If you're under 18, or under 19 in Korea, you need a parent's or guardian's permission to use Zoonk and to buy Plus.
  • Your account is personal. Keep it secure and don't share it.

3. Guests

You can try Zoonk as a guest, without an account, with a few lessons and one goal. If you create an account, your progress moves to it. Guest progress is deleted after 30 days without activity.

4. Plans and payments

  • Zoonk has a free plan and a paid plan, Plus. The pricing page shows what each includes and its price.
  • The price at checkout is the total you pay. We don't add taxes or fees to it. Your bank may charge its own fees for a payment in another currency or to a company abroad.
  • Plus starts as soon as you pay. It renews automatically at the end of each period, monthly or yearly, until you cancel (section 5).
  • If we raise the price of Plus, we'll ask you first, at least 30 days before your next renewal. The new price applies only if you accept it. If you don't, Plus ends when the period you paid for ends.

5. Canceling and refunds

  • Cancel anytime: If you subscribed on our website, cancel in Settings › Subscription. You keep Plus until the end of the period you paid for, then move to the free plan, and you aren't charged again. If you subscribed in the App Store or Google Play, cancel in your account there.
  • Refunds: If you want a refund, write to us at hello@zoonk.com and we'll look into it. If the law where you live gives you a right to cancel a purchase and get your money back within a set time, such as 7 days in Brazil or 14 days in the EU, write to us within that time and we'll refund you.
  • Purchases in the App Store or Google Play follow Apple's or Google's refund rules. Ask them for a refund.

6. No guaranteed results

Zoonk helps you learn and prepare, but we never promise a result: no pass, score, admission, certificate, or job. Plans, preparation levels, time estimates, and estimated scores are estimates and can be wrong.

7. Fair use

  • Every plan, including Plus, is for personal, human use. "Unlimited" doesn't cover bots, automation, or getting around limits.
  • When use goes far beyond normal, we slow it down instead of blocking you. For example, after a very high number of new lessons in one day, each new one waits a few minutes. We may pause AI features until the next day when use is far beyond what one person needs.
  • Speaking calls cost more to run, so every plan has daily and monthly limits on them, higher on Plus. When you reach them, calls come back the next day or month.

8. Exam information

Exam dates, rules, and topics come from official sources when available, and we link to them. They may be incomplete or out of date, so always confirm with the exam's organizer. Zoonk isn't affiliated with any exam board.

9. AI content

  • Zoonk uses AI to create lessons, pictures, audio, explanations, plans, and feedback. AI can make mistakes. Check anything important before relying on it.
  • Content is for learning only. It isn't legal, medical, financial, or other professional advice.
  • If something looks wrong, tell us with "Report a problem" or write to hello@zoonk.com.

10. Your content

  • You keep ownership of what you upload or write on Zoonk. You let us store and process it as needed to run Zoonk for you.
  • We never use your private content to train AI models, and the AI providers that handle it don't either.
  • Only upload files you have the right to use. Your uploads are private. If one is a public document, such as an official exam notice, we may use it for other learners too, citing its source.

11. Acceptable use

Don't use Zoonk to:

  • Break the law, harm others, or share illegal, hateful, sexual, or violent content.
  • Infringe others' copyrights or other rights.
  • Spam, scrape, or access Zoonk with bots or automation.
  • Get around usage limits, including with several accounts or guest sessions.
  • Abuse payments, refunds, or trials, or share your account.
  • Impersonate someone else.

If you break these rules, we may suspend or close your account. We'll tell you why, unless the law or someone's safety prevents it.

12. Rewards

Energy, belts, your buddy's glasses, and other rewards have no money value and can't be bought, sold, or traded. You earn them by learning.

13. Ending your account

  • You can delete your account at any time with "Delete account" on your profile page. Our Privacy Policy explains what we delete and what the law requires us to keep.
  • Deleting your account ends a subscription bought on our website right away, without a refund of the time left, so if you want a refund, write to us first. A subscription bought in the App Store or Google Play stays with Apple or Google: cancel it in your account there.
  • If we close your account for a reason other than a breach of these Terms, we refund the part of your subscription you haven't used.

14. What you need to use Zoonk

  • An internet connection and, for an account, an email address.
  • On the web, a current version of Chrome, Safari, Edge, or Firefox, with cookies turned on. In our apps, iOS or iPadOS 26 or later, or Android 8.0 or later.
  • For speaking practice and calls, a microphone.

15. Liability

  • We work to keep Zoonk available and accurate, but it may sometimes be down or have mistakes.
  • If we cause you harm, you have the rights that the law of the country where you live gives you, such as Brazil's Consumer Protection Code. Nothing in these Terms takes them away.

16. Complaints

If something goes wrong, write to hello@zoonk.com. We answer within 5 days. You can also contact the consumer authorities or courts where you live. Section 18 lists them for some countries.

17. Governing law

These Terms follow Brazilian law. If you're a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can take a dispute to the courts there. Other disputes go to the courts of Brasília (DF).

18. Rules for some countries

  • Poland: You can get free help from your local consumer ombudsman (miejski or powiatowy rzecznik konsumentów) or the Trade Inspection (Inspekcja Handlowa).
  • Japan: Our disclosure under the Act on Specified Commercial Transactions is on the 特定商取引法に基づく表記 page.
  • Korea: For help with disputes, you can contact the Korea Consumer Agency (한국소비자원).
  • Turkey: You can apply to the consumer arbitration committee (tüketici hakem heyeti) or the consumer court (tüketici mahkemesi) where you live, within the amount limits set each year.

19. Changes

  • When we change these Terms, we update this page and its date.
  • For important changes, we tell you in Zoonk or by email at least 30 days before they take effect. If you don't agree, you can cancel, and if you write to us, we refund the unused part of a subscription bought on our website. The same applies if we change Plus in a way that makes it clearly worse for you.