User problem statements
A problem statement brings together the person, context, need, and relevant constraints.
Guess first. It doesn't count.
Malik is a home health aide who needs to see his visits while traveling between patients, sometimes without a cellular signal. Which statement best frames his problem?
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What you'll learn3 ideas
- A user problem statement briefly describes a person’s need in a particular situation, giving a team a shared problem without choosing a design.
- Combine the person, situation, need, and relevant limit in one focused statement.
- Include details that affect the task or limit how it can be done, and leave out details that do not change the problem.