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UX Design

Framing user problems

Define a useful design problem before choosing a solution.

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Try a lesson · free · 3 min

Framing user problems · lesson 4

Guess first. It doesn't count.

Malik is a home health aide who needs to see his visits while traveling between patients, sometimes without a cellular signal. Which statement best frames his problem?

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Where this chapter sits in the course

Lessons

Chapter 1 of 16 · 6 short lessons · 21 min
  1. 1Users, tasks, and context3 min
  2. 2User needs and solutions3 min
  3. 3Design constraints3 min
  4. 4User problem statements3 min
  5. 5Problem assumptions3 min
  6. 6Challenge: Framing user problems6 min

What you'll learn

  • Describe users, tasks, contexts, and constraints
  • Frame a user problem without prescribing a solution
  • Identify assumptions that need research

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