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UX Design

Interviewing users

Conduct neutral, experience-based interviews and use follow-up questions to hear more detail.

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Where this chapter sits in the course

Lessons

Chapter 5 of 18 · 8 short lessons · 27 min
  1. 1Interview openings3 min
  2. 2User interview questions3 min
  3. 3Neutral interview wording3 min
  4. 4Interview follow-up questions3 min
  5. 5Listening and silence3 min
  6. 6Interview closings3 min
  7. 7AI-assisted interview questions3 min
  8. 8Challenge: Interviewing users6 min

What you'll learn

  • Ask open, neutral questions about real experiences
  • Use follow-ups and listening to gather detail
  • Open and close an interview respectfully
  • Check AI-generated questions before using them

Your plan from this chapter

It follows the course from here, at your pace, with reviews before you forget.

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