Text, context, and next-word prediction Practice 2 | Zoonk

Text, context, and next-word prediction Practice 2 | Zoonk

2Lesson 2 of 29

Practice

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A compact customer support desk scene. A laptop screen shows a support dashboard titled `Auto-triage Review` with three tickets flagged in red. A sticky note on the laptop says `bot got too eager`. A half-empty iced coffee sits beside a small pile of printed return labels.

Bot triage

I’m helping Nina review a support bot that keeps sending simple tickets to the wrong team. One customer just wants a filter, but the bot is acting like it heard only one scary word.