Problemas cotidianos, reclamações simples, soluções, desculpas e compensações.
Reconheça e use palavras para problemas comuns, como broken, damaged, dirty, missing, late, noisy e out of order.
Translate words from your previous vocabulary lesson.
Read sentences using words you recently learned.
Listen to sentences using words you recently learned.
Descreva falhas com padrões como it doesn’t work, it won’t turn on, it keeps stopping e there’s something wrong with it.
Fale sobre pedidos errados, entregas atrasadas e cobranças indevidas com expressões como wrong item, missing package, extra charge e charged twice.
Compare o esperado com o que aconteceu usando I ordered..., but I got..., I was supposed to receive... e it hasn’t arrived yet.
Inicie reclamações educadamente com I’m afraid..., I have a problem with..., there seems to be... e excuse me, but....
Peça providências com can, could e would em frases como Could you replace it? e Would you please check the bill?
Proponha soluções com fix, replace, resend e send someone, além dos padrões needs to be fixed e needs replacing.
Peça reembolso, troca ou compensação com refund, exchange, store credit, discount e replacement.
Use desculpas e respostas comuns, como I’m sorry about that, I apologize for the inconvenience, that’s okay e I appreciate your help.
Review this chapter with practice based on your mistakes.
