Start with questions, claims, and reasons Practice 4 | Zoonk

Start with questions, claims, and reasons Practice 4 | Zoonk

4Lesson 4 of 29

Practice

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A small operations room table with a laptop open to a customer support dashboard. Large visible dashboard text: “Delivery complaints: +18% this week.” A messy whiteboard behind it says “Topic: delivery?” with arrows to “late,” “warm meals,” and “refunds.” A coffee mug has a sticky note reading “not the suspect.”

Ops room

I’m helping Maya in ops before the 10 a.m. standup. Complaints are up, and everyone keeps saying “delivery” like that solves anything. We need the actual issue before teams scatter.