Start with questions, claims, and reasons Practice 2 | Zoonk

Start with questions, claims, and reasons Practice 2 | Zoonk

2Lesson 2 of 29

Practice

x

A support triage desk at a small online grocery office. Centered laptop screen shows a dashboard card titled "Refund requests" with a sharp spike at 2:10 PM and a small marker labeled "Checkout cleanup release — 2:05 PM". A chat bubble on the side says "checkout is haunted??" A sticky note near the laptop says "pickup rush at 4".

Refund spike

I’m on support triage with Maya when refunds jump after a checkout release. The team chat says “checkout is haunted,” which is colorful and absolutely not fixable before pickup rush.